Exchange & Return Policy

Your Satisfaction is Our Priority

At Nutkernels Dryfruits, we take great pride in delivering fresh, hygienically packed, and high-quality dry fruits to your doorstep. Due to the nature of our products, we maintain strict hygiene standards and quality control.

However, if you are not completely satisfied with your order, we’re here to help.

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Returns

As dry fruits are perishable food items, we do not accept returns once the package has been opened or tampered with.
Returns are only accepted under the following conditions:

You received the wrong product.

The product is damaged or leaking upon arrival.

You received a product that is expired or unsealed.

To initiate a return, please contact us within 24 hours of delivery at  support@groccy.in

with:

Your order ID

A clear photo/video of the issue

Description of the problem

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Exchanges

If your product qualifies under the conditions above, we will:

Exchange the item at no extra cost, OR

Issue a store credit/refund, based on your preference

Exchanges will only be processed after we receive and verify the details provided.

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Non-Returnable Items

We do not accept returns/exchanges for:

Products returned after 24 hours of delivery

Opened, consumed, or used products

Products without original packaging

Orders placed by mistake or change of mind

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Refund Process

Once your return or exchange is approved:

Refunds (if applicable) will be processed within 5–7 business days

Refunds will be credited to your original payment method or via store credit

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Important Notes

We reserve the right to refuse any return or exchange request that does not meet our policy.

Our goal is to ensure you’re satisfied while maintaining product safety and hygiene for all our customers.

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For any questions, please contact us at:
 support@groccy.in
+919727616150

Thank you for choosing Nutkernels Dryfruits – Where health comes with honesty.